Frequently Asked Questions
1. What are the advantages of purchasing a website
template?
The major advantage is price: You get
a high quality design for just $20-$270. You don't
have to hire a web designer or web design studio. Second
advantage is time frame: It usually takes 5-15 days
for a good designer to produce a web page of such quality.
2. What do I receive when I order a template?
After you complete the payment via our
secure form, then you will receive a confirmation email
with link(s) to download .zip(s). The .zip file(s)
contains the following: PSD file(s), HTML file(s),
PHP file(s), fonts and clip art library.
You will need unzipping software to open the .zip archive.
Windows users may visit www.HotScripts.com or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop, HTML
PHP, Flash, and Swish formats. Fonts are included with Photoshop file. In most
templates HTML is compatible with Adobe GoLive, Adobe
Dreamweaver and Microsoft Expression Web or FrontPage.
Most of our website templates require intermediate knowledge of Adobe Dreamweaver, Photoshop and often Flash. Others templates like osCommerce templates require a good foundation in applicable software and PHP.
Be sure of what you are getting. Read and understand the required software section on each template preview before you purchase! Buying a website template is not a substitute for experience using these programs.
4. What am I allowed and not allowed to do with the
templates?
You may:
- Build a website using the template in any way you
like.
- You may not:
- Resell or redistribute templates (like we do).
- Claim intellectual or exclusive ownership to any
of our products, modified or unmodified. All products
are property of content providing companies and individuals.
- Make more than one project using the same template
(you have to purchase the same template once more in
order to make another project with the same design)
5. What is the difference between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy
the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last
person to buy this template. After an exclusive purchase
occurs the template is being permanently removed from
the sales directory and will never be available to other
customers again. Only you and people who bought the template
before you will own it.
6. Is it reasonable to make unique purchase of template
that was already purchased before?
Yes. Because there is very small chance that you will
find the same design on the net. There are more than
8,000,000,000 web pages online now according to statistics
on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee
without any additional charges. After purchasing you
may use the template as many times as you need for one
website.
8. Is it possible for me to pay one price and have
access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is
that possible?
Please use our contact form, include
the template ID numbers you wish to order and we
will send an e-mail-invoice with instructions.
10. Is there any return policy?
Since our company is offering non-tangible
irrevocable goods we do not issue refunds after the
product is shipped, which you are responsible for understanding
upon purchasing any article at our site. Please
make sure that you've carefully read 'sources available'
section. We only make
exceptions with this rule when the product appears
to be not-as-described on a case by case basis in agreement
of the parties concerned.The
deadline for any refund claim is two weeks after the
delivery date.
Refund Policy »
11. I ordered a template but haven't received the download
information.
In this case please contact our Billing
Department via
Support Chat or
e-mail the billing department.
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs.
If it is so, contact our billing department.
13. Is it possible to reactivate my download link if
it was deactivated after 3 days?
Yes. Please contact our billing department and they
will reactivate your link.
14. I would like to purchase a template, but it is
not available on the site anymore.
The template has been sold out for exclusive price.
Look for similar templates in our collection!
15. How can I modify a template to suit my particular
website?
Please visit our Help
Center Section to get detailed information.
16. Are your templates Microsoft Expression Web or FrontPage compatible?
Most of templates come with HTML that
is compatible with Adobe GoLive, Adobe Dreamweaver
and Microsoft Expression Web or FrontPage. Please check
the 'sources available' field in the template preview
window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics
editing package. You can find more info about Photoshop
and download a free trial version at Adobe website.
18. What software do you recommend for making HTML?
We think that Adobe Dreamweaver is the best.
19. How can I modify the Flash portion
of the template?
You need to use Adobe Flash TM to edit
animated part of the template. Please visit the site
of the developer: Adobe
Dreamweaver »
20. When I try to open the flash fla file, I get an
error Unexpected file format.
This means that .fla file is incompatible
with your Flash version. Please install Adobe Flash
to edit this file or get in touch with our support
personnel to have the file converted to appropriate
version.
21. Can I edit flash template in Swish?
No. Our Flash templates can be edited
only with Adobe Flash TM
22. Can I change the pictures on the flash animated
website and put my own pictures instead?
Yes, you can.
23. What is the best place to find photos/images for
modification of my template?
We recommend you to purchase images from Fotolia.com.
24. I was wondering if you could give me the contact
info for a particular designer?
Sorry, our corporate policy prohibits direct contacts
with contractually obliged designers.
25. Is it possible to use your templates to develop
website's for my customers?
Yes. It is perfect for designers who want to offer their
customers a high-quality design and also save time and
money. Mind that when you purchase the template with
ordinary or exclusive licence you're entitled to create
only one project (one domain name).
26. Can I put low resolution thumbnails of templates
on my website for my clients to choose designs?
Yes, of course.
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